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- people often don't use products the "right" way -- they haven't been told what to use a product to
- focused on [[intention behavior gap]]
- for example [[twitter]] could have been designed to disincentivize e.g. misinformation and incentivize other behavoirs
- [[tristan harris]]
- admiration for what he's doing
- no such thing as a neutral design
- [[misaligned incentives]]
- [[guided track]]
- one of rob's favourite jobs
- imagine a domain specific language for building forms
- could [[outliner]] mode influence people towards other ways of thinking? e.g. divergent thinking